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Terms and Conditions

Note: Grandimpianti UK parts pricing policy for the Internet is different and separate from phone orders and walk-in orders. Grandimpianti UK Parts on the Internet rewards customers who order parts through the Internet with substantial discounts. Grandimpianti UK realizes that not everyone is "high tech" and still provides regular parts service to our customers who want to talk to a real person. The choice is yours to "click and save". All parts supplied are obtained from the manufacturer, if any parts are not original then you will be informed on the proforma invoice before payment.

VAT
When goods or services are sold to a company across a border within the EU, either the buyer pays the sales country's VAT to the seller, or it is possible to register the transaction as an inter-company sale with no VAT being collected. If VAT has been paid the buyer can include it in their VAT accounts just like VAT paid locally. When goods or services are sold to a private person across a border within the area, the buyer usually pays the sales country's VAT to the seller, and does not pay any local VAT.

Grandimpianti UK 100% Satisfaction Guarantee
Grandimpianti UK offers a 100% Guarantee on all the products we sell. If the parts are incorrect, return them within 30 days of purchase for a refund *(see restocking policy below). Grandimpianti UK will replace the parts, credit you or refund your money, your choice. Buying parts nowadays should be easy, not a hassle.

Privacy Statement
Information on our customers and purchases are held in the strictest confidences and shall not be distributed outside of our company. Our Grandimpianti UK customers can feel secure, because no Grandimpianti UK customer information has ever been sold or exchanged to any mail order companies.

Confirmation
Grandimpianti UK will confirm each order with an e-mail within 24 hours of a business day (Monday - Friday). After receipt of payment Grandimpianti UK strives to ship orders that are available in stock within 24 hours of a business day. Parts not in stock will be ordered from the factory and an estimated delivery date will be given.

Return Policy
Grandimpianti UK will gladly accept the return of any purchased item. Grandimpianti UK will credit the account (or method of payment) once the part has been received and all the information supplied.

The following terms apply to returned items:
• If the item was unused, please return it to Grandimpianti UK with the original Invoice Number and it MUST be accompanied by a RAN# (Return Authorization Number). To obtain a RAN number please contact us either by e-mail at info@grandimpianti.uk or telephone on +371 29225156
• If the part was installed and failed, please take a few moments and describe the failure. Please be sure to include the Invoice Number in your correspondence.
• Returned parts need to be returned within 30 days of purchase.

* Restocking Policy
Grandimpianti UK will gladly accept the return of any Grandimpianti UK purchased item with No restocking charge to the customer as long as the item is a standard Grandimpianti UK stock item. A restocking charge of 50% + all incurred expenses would be made for any special order (non-Grandimpianti UK stock) items. Also, the customer is fully responsible for all shipping freight and import tax costs incurred with the returning of the parts back. A refund will be given only when the returned parts are checked by our designated representitive.

* Minimum Order
There is a minimum order amount of €100.00, except by prior agreement with our spare parts department.

Special Orders
If non stock parts are ordered on a customers behalf, then we will initially charge a 50% prepayment and the remainder will be charged when all relevant shipping costs have been calculated.

Shipping
Please note: it is your responsibility to advise us (in writing) exactly what documentation needs to accompany spare parts for your given area or country. If you are not sure, then contact your local customs point.

Shipping charges are the combination of Freight Charges, Grandimpianti UK Handling charges. Normal freight charges are approximately €30.00 for individual parts orders. Please note however that does not apply to International orders. The shipping & handling charges increase for heavier and larger items. For example motors, drums and laundry carts are heavier and bulkier items and the shipping charges will increase accordingly.

Next Day Air, Second Day Air, and Saturday Delivery shipping options are also available - shipping charges are available upon materials quoted. Please put in the comment box of your order that you would like to be quoted for any expedited shipping service. Parts are generally shipped the next business day after order is received.

Typographical Errors
Grandimpianti UK makes every effort to assure accurate pricing and descriptions. Unfortunately, Grandimpianti UK is not responsible for typographical errors. Manufacturers part numbers & illustrations intended for identification purposes only.

Questions? Please e-mail us at info@grandimpianti.uk

Receiving Shipments
Accidents happen, thankfully not very often. Please inspect all of your shipments closely and make notations of any visible abuse, damage or missing pieces on the freight bill before signing it. Packages are delivered to the freight carrier in good condition; the carrier is responsible for all damages while in transit. Carriers will attempt to deny or reduce claims that do not have the proper notation on the freight bill. Inspect all shipments for concealed damage within seven days. The carrier must be notified within 10 days of delivery on any damage claim, concealed or otherwise. Failure to follow the above procedure can forfeit any rights of recovery.

You have the right to refuse part or all of the order if you see any visible damage to the exterior of the boxes. Have the driver sign the freight bill, keep a copy and then notify us. We will explain how to proceed depending on the type of damage or pieces missing.

We at Grandimpianti UK Laundry Equipment provide the best Quality Parts and Equipment to our customers. All parts are supplied as original (from the manufacturer). All of our shipments are FOB, Mfg and prepaid so it is your responsibility to make sure the freight carrier delivers your parts and equipment in good condition.

Please don't hesitate to contact us if you have any questions concerning this topic.

Ordering Terms and Conditions
• Unless items are too large or heavy they will ship by Standard Fedex/DHL. Rush orders may go next day or second day by Fedex/DHL at additional cost. Larger items will ship by truck, freight collect from their manufacturing point.
• Freight is not included in the prices shown.
• Terms: credit card or check. If you wish to use a personal or company check, may we recommend a cashier’s or certified check instead. This will expedite the ordering and shipping process.
• Sales tax is collected in Latvia.
• Part warranties are in accordance with each manufacturers policies. Please note: no commercial laundry equipment manufacturer offers a labour reimbursement warranty.
• All bank charges are paid by the customer.
• Title will not transfer to buyer until transaction has cleared and payment is received
• Prices are subject to change without notice.

Export Customers - Please Note:
The prices shown exclude the cost of processing any export documentation unless specifically stated. This includes EUR1, AT.R, EC, Arab-British or Egyptian certified and legalised Certificates of Origin and all other related export documentation. If these are required and not shown it is the responsibility of the recipient to inform us of the documentation requirements. Failure to do so could delay the delivery of goods and costs for processing documents will be subsequently charged.

To place a telephone order, just call us on +371 29225156 during our normal business hours. We are open Monday to Friday, 10:00 am to 17:00 pm. (GMT+2)



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